Customer Service Update
With cold weather arriving our customer service team is experiencing high call volumes and it may take us longer to answer your call. We apologise for any delays. You can avoid telephone queues by reporting repairs online using My North Star.
North Star welcomes residents of Darlington Housing Association - Find out more
Angela Lockwood has been Chief Executive since 2009 and has extensive experience gained from a career in housing spanning nearly 30 years. Starting her career at Sunderland Council, Angela then worked for Home Housing for many years.
She joined Endeavour Housing Association as Housing Director, and moved into the Managing Director role when North Star Housing Group was formed in 2006. Angela holds an MBA and is a Fellow of the Chartered Institute of Housing.
Emma joined North Star in 2012 to lead the Technical Services function. She is responsible for development, planned stock investment and responsive maintenance and repairs.
Emma is a chartered surveyor and has previously specialised in economic development and regeneration, with a 17 year track record in delivering high-value capital projects, mostly across the North East. Emma held senior positions at English Partnerships and One North East before joining North Star.
Carole joined North Star in 2000, and has over 20 years experience of developing strategic approaches, developing high-performing teams and leading on the delivery of housing services.
Carole has responsibility for organisational development and the delivery of HR services, ensuring that North Star remains an employer of choice and our people are actively involved in developing the business and themselves.
Carole is also a Chartered Member of the Chartered Institute of Housing.
James joined North Star in 2019 and is responsible for Finance, IT Governance and Risk.
Having qualified in practice, James worked for over eight years at Home Group covering a number of different Finance roles and working on a range of projects. He has spent the last five years as Financial Controller for Kier North Tyneside, a joint venture with North Tyneside Council which carried out a range of repairs, servicing and construction work.
James is a Fellow of the Institute of Chartered Accountants.
Adam joined North Star in 2019 to lead our Housing function. He has responsibility for Housing, Supported Housing and Customer Services.
Joining us from Broadland Housing Association in Norfolk, Adam held a variety of roles over 10 years most recently Assistant Housing Director. As a Chartered Member of the Chartered Institute of Housing, Adam was a founding member of CIH Futures, a Board which supports young professionals in their housing careers.
As well as improving the experience of customers, Adam is experienced in working collaboratively with partners to deliver new services to meet peoples need for quality housing.