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Welfare Benefits Officers

Our Welfare Benefits Officers are here to provide advice and support, to help you understand the benefit system.  In 2023/24, we helped North Star customers gain an extra £757k in benefits they may not have otherwise received. 

We are here to offer advice and assistance specific to your circumstances, whether it is about applying for welfare benefits or signposting you to another agency that can help you further. 

We can help you to identify where you may be eligible for certain benefits, assist you in claiming as well as identifying any other grants or support that you may be entitled too.

You can contact our Welfare Benefits Team through our Customer Services Team on 03000 11 00 11 or email them on

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