Each year, we plan and deliver a programme of major improvement works to help keep our homes safe, warm, and well-maintained. This includes improvements to components such as new kitchens, bathrooms, heating systems and roofs.
Choosing which homes receive improvements
Our homes are spread across many towns and communities. We do not choose which homes receive major improvements based on their location. This may mean that homes in your area receive work at a different time than yours.
Instead, homes are selected using information from our stock condition surveys. These surveys help us understand the age and condition of kitchens, bathrooms, roofs, heating systems, and more. It also helps us understand when they are likely to need renewal.
We also use information from our repairs records and customer feedback. This helps us identify homes where components may be reaching the end of their life or where the same issues are being reported. This helps us make sure investment is targeted where it is most needed.
If your stock condition survey is due, please try your best to ensure it can be completed. If we cannot carry out the survey, we may not have the information we need to plan future improvements to your home.
Our planned home improvements for 2026/27
For the year ahead, we are investing in improving approximately:
- 83 kitchen renewals
- 104 bathroom renewals
- 59 boilers to replace
- 12 roof renewals plus replacing the roof at our Aspen Gardens sheltered accommodation scheme, which houses 51 flats
- 86 Front & Rear External Doors
- 46 Full house windows
- 78 windows within communal blocks including flats
These figures represent the total number of planned improvements across all of our homes.
Major improvement works in your home
If your home is part of the planned investment programme, we will contact you directly to explain what work is planned and what to expect. We will provide information about who to contact during the process in case you have any questions or issues.
We ask that you do not contact us to check whether your home is included. This helps us manage services fairly and focus on delivering works effectively.
Even if your home is not included in the programme of works for the year, all homes will continue to receive responsive repairs and essential safety maintenance in line with our repairs policy.
Giving us feedback on completed work
A couple of weeks after the work has been completed, we will send you a short satisfaction survey via text. Please take a few minutes to complete this so that we can know what has gone well and where we could improve.
Service Standard
We want every North Star home to be safe, well-maintained, and comfortable.
Our Service Standard explains what you can expect before, during, and after we carry out improvement work in your home.
It reflects what customers told us, so we can continue improving our service together.
Stock Condition Surveys
We carry out stock condition surveys roughly every five years to check whether your home needs any improvement work.
Related Pages
Energy Efficiency and Sustainability
Survey data helps us understand how energy efficient our homes are.
We are working towards all homes achieving EPC Band C by 2028, investing in insulation upgrades, low-carbon heating systems, solar and other renewable technologies.
These improvements help lower energy bills for customers and reduce carbon emissions.
Read our Environmental Strategy:
How Customers Shape Our Plans
Customer feedback plays a big part in deciding where and how we invest. We listen through satisfaction surveys, Your Voice customer groups, and local engagement events.