Manage My Home

Your Tenancy

Our priority is that you are safe, comfortable and happy in your home. Here you can find information about how to make sure your tenancy runs smoothly.

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Anti-Social Behaviour (ASB)

We want all of our customers to feel safe and comfortable in their homes and out and about in their communities. That is why we take anti-social behaviour (ASB) very seriously. Click below to report ASB to us or find out more about ASB and our approach.

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Repairs

We’re here to make sure your repairs are sorted quickly and to a high standard.

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Four newly constructed semi-detached brick houses on a muddy building site. The houses have solar panels on the roof and windows covered in protective film. The buildings have scaffolding surrounding them and a person in a high-visibility jacket and hard hat is stood on the second level on one of the scaffolding structures facing toward the building. Construction materials and equipment are scattered around the site.

Rent and other charges

Information about your rent and other charges such as service charges, including advice about help if you’re unable to keep up your payments.

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A housing officer uses a handheld device to inspect a wall inside a home, while the resident watches closely. They are in a kitchen area with a fridge covered in magnets and children’s toys visible in the background. Let me know if you want a version tailored for accessibility compliance or a shorter version for web use.

Health and Safety in your home

Protecting the health, safety and wellbeing of our customers is very important to us. Find out more about our procedures and policies to ensure gas, fire, water and electrical safety and more.

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Two women seated at a round white table in a modern office space, collaborating on documents. One woman with red hair in a checked dress is attentively reviewing papers, while the other woman with long brown hair and a black top gestures towards the documents. Both are wearing lanyards, and a laptop is open on the table beside them. The background features vertical wooden slats and large windows.

Money, benefits and wellbeing support

Find out more about money, benefits and wellbeing support

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A terraced house with scaffolding, men working outside with high-viz jackets on.

Planned Home Improvements

Our Asset Management team delivers our planned home improvement programme to make sure your home is maintained to a high standard.

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Damp, mould and condensation

We take damp, mould and condensation very seriously. Find out what they are, how to prevent them, and how to report problems.

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