Customer Service Update
With cold weather arriving our customer service team is experiencing high call volumes and it may take us longer to answer your call. We apologise for any delays. You can avoid telephone queues by reporting repairs online using My North Star.
North Star welcomes residents of Darlington Housing Association - Find out more
Paying your rent should be quick and easy. Which is why we’ve put together a whole range of ways to make it simple and straightforward to make your payments. To pay your rent you can select any of the options below:
If you lose or damage your allpay payment card, please contact our Customer Services Team on 03000 11 00 11 who will arrange for a replacement card to be sent out to you.
If you do not pay your rent, you are breaking your tenancy agreement. We will always take action if you miss rent payments and this could result in you losing your home.
We understand that sometimes it can be difficult to keep up with payments, which is why our Housing Officers are always on hand to help.If you are having problems paying your rent you should get in touch with your Housing Officer as soon as possible.
You may lose your home if you do not make arrangements to pay your rent in full when it’s due.