You can pay your rent by direct debit, online, over the phone, in person, or at a Paypoint outlet.

Housing Benefit is a regular council payment to help pay your rent. You may be eligible for Housing Benefit if you are on a low income or claiming Benefits.

Universal Credit is a single monthly payment for people in or out of work, which merges together some of the Benefits and Tax Credits you might be getting now.

As our tenant, you are responsible for ensuring your rent is paid and kept up to date at all times. Your rent is due each week.

If you need help and advice on managing your money, our Welfare Benefits Officers can help. To make an appointment or for more information contact  03000 11 00 11

Each year North Star reviews its rents. You can find more information about why we do this, how money is spent and how to get support if you need it.

Everyone can struggle with bills at times. illness, loss or change of employment, change in benefit, relationship breakdown; all these factors can affect any one of us at any time.

Paying your rent and keeping your home secure is essential. If you are having difficulties paying your rent, your housing officer is here to help.

We understand that you may have worries about the increases. We know tenants are facing challenges with the increase in fuel, food, and household bills.

Our priority is to support tenants to stay in their homes.  If you’re concerned about paying your service charge, we want to hear from you as soon as possible.