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Welcome to North Star’s quick start tenancy guide.

This page contains lots of information which may be useful in the early days of your tenancy. The information referenced in North Star’s New Tenancy Video can be found below.

Applying for Universal Credit
The latest guidance and application processes for Universal Credit can be found here: If you require support to make a claim, please contact our Welfare Benefits team on:

If you are unsure if you are receiving all the financial support you are entitled to or are struggling to meet your costs, you can chat to our Welfare Benefits Team and they may be able to help. Please contact them on:

Your Housing Officer
If you would like to speak to your Housing Officer and don’t have their contact details, please contact: quoting the first line of your address and they will contact you as soon as possible.

Energy Suppliers
At the beginning of your tenancy it’s important to quickly set up your energy suppliers. To do this you must make contact with the existing energy supplier and transfer the account into your name. You will need to take your meter readings and provide these to the supplier. If your home has a prepay meter, there will need to be some credit on the meters.

You can find the details of the existing supplier by contacting the numbers below:

For gas: Transco – 0870 608 1524

For electricity: NEDL – 0845 601 3268

Or online at:



Please see this video for more info on how to set up your energy suppliers:

Please contact customer services on 03000 11 00 11 if your gas supply has been capped and you require this to be uncapped.

Online Services
You can manage your tenancy online by registering with My North Star – You can pay rent, update your details and request repairs. To sign up you will need your tenancy reference number. If you do not have this, please contact customer services on 03000 11 00 11

Getting Involved
North Star is keen to hear about your experiences of our services. We offer lots of opportunities for you to feedback to us and influence how we deliver our services. There are opportunities to enter prize draws and receive payment for your input. Find out more here:

More Information
If you need any information about your tenancy in the future, we have put together a tenants’ handbook that you may find useful. This can be downloaded here.