North Star welcomes residents of Darlington Housing Association - Find out more
We’ve brought together sources of support and advice to help you face rising costs.
The government has announced the energy price cap (also called the Energy Price Guarantee) will be £1,690 per year for a typical household from 1st April 2024 to 30th June 2024.
This is not the maximum a household could be charged but based on typical consumption. What is fixed is the price per unit of energy and the standing charge, so being conscious of your energy consumption can still help with your fuel bills.
The Government has set up a useful website https://helpforhouseholds.campaign.gov.uk/ with support available to help you with the cost of living.
Your gas and electricity supplier cannot cut off your supply unless they have offered you a range of prepayment methods to help you pay.
Contact your energy provider if you are struggling with your bills. They may be able to offer you support.
Help is available if you need access to emergency food. You can find your nearest food bank on The Trussell Trust Website (please use as hyperlink to https://www.trusselltrust.org/get-help/find-a-foodbank/
Our Welfare Benefits Team will also be able to provide you with further help and support. You can contact them through our Customer Services Team on 03000 11 00 11 or email them on www.welfare.benefits@northstarhg.co.uk
Your local council’s website has information and support and may be able to help with essential costs.
They may be able to help with:
This help is known as “welfare assistance” or the “household support fund”, and each council runs its own scheme. You’ll need to check if you can get support and what type of support you’re entitled to. You don’t have to be on benefits to get help from your local council.
Ask your local council if they run a welfare assistance or Household Support Fund scheme. You can find out how to contact your local council on gov.uk.
Your mental health is just as important as your physical health.
We recommend speaking to your GP if your money problems are affecting your mental health.
You can find other ways to get help with your mental health on the Mind website.
