North Star welcomes residents of Darlington Housing Association - Find out more
When temperatures drop, most of us will be spending more time indoors. In these times, it’s important to make sure your home is safe and warm.
Before it turns cold, test your central heating system to make sure it is working correctly. Run the heating for 30 minutes, as this will allow you to check that your radiators heat up correctly. This means any problems are identified and can be sorted out before winter when you need your heating on.
We understand the importance of keeping your home warm and your energy costs down.
We have a dedicated welfare benefits team who can provide advice and assistance with maximising your income and supporting you in accessing grants and vouchers to help with your energy costs. You can contact our team on Welfare.firstname.lastname@example.org or 03000 11 00 11.
Our Keep Well in Winter campaign aims to ensure all our customers are supported and no-one in our communities goes without food, warmth, or essential items, particularly during the colder months. Find out more about our Keep Well in Winter campaign.
We recommend insuring your home for peace of mind. As a landlord, we are responsible for insuring the building you live in. However it is the responsibility of the tenant to ensure that you have home contents insurance in place to protect against damage or loss of personal possessions within your home.
Below are some useful contact details:
Northern Power Grid
Emergency 24-hour number to report a power cut: 105
National Gas Emergency Service
Phone: 0800 111 999 or
Website: live power cut map
You can register for the free Priority Services Register to receive additional support if you are without your gas supply in a gas emergency.
Flooding alerts and risks for the next 5 days can be found on www.gov.uk/check-flooding