Customer Service Update

With cold weather arriving our customer service team is experiencing high call volumes and it may take us longer to answer your call. We apologise for any delays. You can avoid telephone queues by reporting repairs online using My North Star.

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North Star welcomes residents of Darlington Housing Association - Find out more

With the help of the Hyde Foundation, we have access to a Universal Credit Helper for our customers at

The helper provides guidance to those looking to see whether they are eligible for Universal Credit through a UC benefits calculator. It also provides advice on the application process for Universal Credit.

Should you need any assistance, our Welfare Benefits Team are available at

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