Customer Engagement
We are proud to invest in our communities and provide lots of ways for customers to
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Tenant Satisfaction Measures (TSMs)
In April 2023, it became law for landlords to report Tenant Satisfaction Measures (TSMs) to the Regulator of Social Housing. Tenant Satisfaction Measures (TSMs) are a way of measuring how well landlords are looking after homes and helping their tenants. The data is taken from our day-to-day work and tenant surveys.
Recent Customer Feedback
"Very helpful and understanding"
The lady I spoke to was very helpful and understanding and made me feel as if I was important, which isn't always the case for people of my age. I can't remember her name but she was really lovely - March 2025
Valerie - Bishop Auckland
"Very professional and helpful"
Work was done to good standard and workman very professional and helpful - April 2025
Thandiwe - Middlesbrough
"A very excellent company"
A very excellent company to deal with and speed of completion of repairs- April 2025
Fahmi - Middlesbrough
Social Value
Find out more about how we invested in our communities in 2023/24 including community projects we funded and the outcomes of our grant funding schemes.
Social Value Highlights
£3.9m
Social value delivered in total
22
Projects benefitting 22,105 people
£3.8m
Delivered in social value
85.20%
Overall Satisfaction
