Customer Service Update

With cold weather arriving our customer service team is experiencing high call volumes and it may take us longer to answer your call. We apologise for any delays. You can avoid telephone queues by reporting repairs online using My North Star.

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North Star welcomes residents of Darlington Housing Association - Find out more

You can report a repair online by visiting ‘My North Star’ Here, by phone on 03000 11 00 11 or in person at our Head Office.

Please note: we will do our best to complete the repair based on your availability, but we may need to contact you to find alternative times.


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