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North Star welcomes residents of Darlington Housing Association - Find out more

Your opinion really matters, and it is vital in helping us shape and improve our services we deliver to you.

Working with a company called Rant and Rave, you can provide us with instant feedback.

After you’ve received a service from us, you may receive a text message or email asking for your satisfaction with your repair or the way your call was handled by one of our customer services team.

You will be asked to rate our service on a scale of 1 (very dissatisfied) to 5 (very satisfied) and why you gave that score.

As well as the score you give, we’ll use your comments to help ensure we provide the best service for our customers.

Text messages will be sent by the following numbers for the areas below:

This number is for surveys only. Should you wish to speak to North Star, contact our Customer Services Team on 03000 11 00 11.

Using this instant feedback, we are able to contact customers who have expressed dis-satisfaction within one working day to quickly address any outstanding issues they have.

As a result, we have seen the number of formal complaints reduce as we are able to quickly respond to our customers.

The instant feedback allows us to quickly identify where things have gone wrong and to make improvements to the services we deliver to our customers.

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