Your Feedback is Important to us

We’re delighted to announce that we’ve launched a new way for our customers to tell us what they think about the services we provide.

Your opinion really matters, and it is vital in helping us shape and improve our services we deliver to you.

That’s why, from Monday, 12th July we will be working with a company called Rant and Rave to find out how we are doing by introducing a new text and email messaging service to give you the chance to provide us with instant feedback.

After you’ve received a service from us, you may receive a text message or email asking for your satisfaction with your repair or the way your call was handled by one of our customer services team.

You will be asked to rate our service on a scale of 1 (very dissatisfied) to 5 (very satisfied) and why you gave that score.

As well as the score you give, we’ll use your comments to help ensure we provide the best service for our customers.

Text messages will be sent by the following number is 07860 010826

This number is for surveys only. Should you wish to speak to North Star, contact our Customer Services Team on 03000 11 00 11.

By using this new way of collecting feedback, we will be able to respond quickly to any negative feedback, support us make improvements in the services we provide and to celebrate where we see positive feedback.