Make a complaint
We take complaints very seriously and we will work with you to put things right. Your feedback always helps us improve our services for other customers. Find out how to make a complaint and our process for dealing with complaints.
Make a complaint
Give a compliment
Let us know if we've done something well. This could be when you're happy with a service or if a member of the team has gone above and beyond to help you.
Give a compliment
Feedback about our services
After we’ve helped you – like fixing something in your home or speaking to you on the phone – you might get a text or email. It will ask how happy you were with our service.
You’ll be asked to give a score from 1 to 5:
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1 means you were very unhappy
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5 means you were very happy
You can also tell us why you gave that score.
We read all your comments and use them to improve what we do.
If someone is unhappy, we’ll try to get in touch quickly to sort out any problems.
We love hearing good things, too, and we always share kind words with our staff and contractors.