North Star welcomes residents of Darlington Housing Association - Find out more
We’re committed to delivering an excellent repairs service that deals with your requests promptly and efficiently.
To report a repair:
Email us at customer.services@northstarhg.
Call us on 03000 11 00 11
Visit us in person:
North Star
St Marks Court
Thornaby
Stockton-on-Tees
TS17 6QN
Our opening hours are 9.00am to 5.00pm Monday to Friday, excluding bank and public holidays.
If you smell gas at any time in your property, turn off the gas immediately and call the National Gas Emergency Service on 0800 111 999.
We continue to provide an emergency repairs service during the hours that our offices are closed. The best way to access this service is to dial 03000 11 00 11 and follow the voice prompts. You can also email emergencyrepairs@orbisprotect.com.
Use the button below to view the Tenant Handbook, Repairs Handbook and Condensation Leaflet.
We want to work with you to solve any damp, mould or condensation issues in your home.
