North Star welcomes residents of Darlington Housing Association - Find out more
We want you to be safe, comfortable, and happy in your North Star home.
Here you can find plenty of information to help you manage your tenancy including what your responsibilities are as a tenant, what help we can offer you as your landlord, and how we maintain high standards for our tenants:
Find out the ways you can let us know something in your home needs repairing.
You are responsible for keeping the non-communal external areas of your home in good condition.
We make it easy for you to insure your belongings under a special household contents insurance scheme.
Learn more about ways you can let us know how we’re doing or when something has gone wrong.
North Star is positive about residents keeping pets for the variety of benefits they can bring. If you are thinking about getting a pet, the first thing to do us let us know.
Learn about what anti-social behaviour and hate crime are and how to report these to keep yourself and your communities safe.
If you would find any alterations to your home useful to help you live more independently, let us know.
There is help available if you’re struggling to afford your energy bills or top up your prepayment meter.
We have worked closely with our tenants to develop our service standards, which are our promises to you to deliver high-quality, value for money services.
Your tenancy agreement is really important because it sets out your rights and responsibilities as a tenant.
Protecting the health, safety and wellbeing of our staff and tenants is important to us.
Keeping neighbourhoods safe and clean is an important part of providing a better quality of life for our residents and can act as a deterrent to antisocial behaviour (ASB), neighbour nuisance and crime.
Our tenancy policy explain the types of tenancies we will grant and to ensure we provide the most appropriate tenancies to those in housing need.
The Regulator of Social Housing regulates social housing providers to make sure they are delivering homes that meet a range of needs.
