North Star welcomes residents of Darlington Housing Association - Find out more
Everything you need to manage your tenancy can be found here.
We make it easy for you to insure your belongings under a special household contents insurance scheme.
We have worked closely with our tenants to develop our service standards, which are our promises to you to deliver high-quality, value for money services.
Your tenancy agreement is really important because it sets out your rights and responsibilities as a tenant.
Here you can find more info on how to let us know about complaints, compliments and any further comments.
Protecting the health, safety and well being of our staff and tenants is important to us.
The Regulator of Social Housing regulates registered providers of social housing to promote a viable, efficient and well-governed social housing sector able to deliver homes that meet a range of needs.
At North Star, we recognise the benefits of having pets. Pets offer valued companionship and research suggests pet ownership can offer a range of therapeutic and health benefits, including low stress levels and reduced risk of heart attacks and strokes.
We want to make sure that all of our tenants, and those living in our communities, can enjoy their home in quiet, peaceful and secure surroundings.
North Star Housing Group recognises that keeping neighbourhoods safe and clean is an important part of providing a better quality of life for our residents and can act as a deterrent to antisocial behaviour (ASB), neighbour nuisance and crime.
The objective of this policy is to explain the types of tenancies we will grant and to ensure we provide the most appropriate tenancies to those in housing need.
You can get help if you’re struggling to afford your energy bills or top up your prepayment meter. You might be able to take advantage of certain benefits, grants and help offered by the government and energy suppliers.
If you have decided you want to end your tenancy with North Star, you will need to fill out a form.
You must give 28 days’ notice during which you will be charged rent. This will still apply if you do not give notice but leave your home and hand in the keys on the same day.
