Customer Service Update
With cold weather arriving our customer service team is experiencing high call volumes and it may take us longer to answer your call. We apologise for any delays. You can avoid telephone queues by reporting repairs online using My North Star.
North Star welcomes residents of Darlington Housing Association - Find out more
Information on your tenancy agreement, anti-social behaviour and our service standards can be found here.
We make it easy for you to insure your belongings under a special household contents insurance scheme.
We have worked closely with our tenants to develop our service standards, which are our promises to you to deliver high-quality, value for money services.
Your tenancy agreement is really important because it sets out your rights and responsibilities as a tenant.
Here you can find more info on how to let us know about complaints, compliments and any further comments.
Protecting the health, safety and well being of our staff and tenants is important to us.
The Regulator of Social Housing regulates registered providers of social housing to promote a viable, efficient and well-governed social housing sector able to deliver homes that meet a range of needs.
At North Star, we recognise the benefits of having pets. Pets offer valued companionship and research suggests pet ownership can offer a range of therapeutic and health benefits, including low stress levels and reduced risk of heart attacks and strokes.
We want to make sure that all of our tenants, and those living in our communities, can enjoy their home in quiet, peaceful and secure surroundings.
Most people live happily and show tolerance to others; however, if you are experiencing anti-social behaviour or nuisance, you need to report it to us.
Nuisance and anti-social behaviour is behaviour which causes or is likely to cause fear, alarm and distress.
You can report anti-social behaviour via:
North Star Housing Group recognises that keeping neighbourhoods safe and clean is an important part of providing a better quality of life for our residents and can act as a deterrent to antisocial behaviour (ASB), neighbour nuisance and crime. This policy states how we will maintain neighbourhoods and communal areas where we are responsible and how we will work with partner agencies in areas where we are not the majority landlord.
The changes in the regulatory framework standards for Social Housing in England from April 2012, sets out Registered Providers (RPs) should publish clear and accessible policies which outline their approach to tenancy management.
The objective of this policy is to explain the types of tenancies we will grant and to ensure we provide the most appropriate tenancies to those in housing need.
This policy has also been developed to fit in with the sub-regional Tenancy Strategy that has been developed with Local Authorities and other RPs in areas where we have properties.
There has been a lot in the news recently about large increases to gas and electricity prices. As we approach the Autumn and Winter months, this is a worrying time for many of our tenants:
You can get help if you’re struggling to afford your energy bills or top up your prepayment meter. You might be able to take advantage of certain benefits, grants and help offered by the government and energy suppliers.
