Customer Service Update

With cold weather arriving our customer service team is experiencing high call volumes and it may take us longer to answer your call. We apologise for any delays. You can avoid telephone queues by reporting repairs online using My North Star.

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Help with Energy Costs

Worried about Gas and Electricity prices? There has been a lot in the news recently about large increases to gas and electricity prices....

North Star Shines Out at Employer Awards

Reference: Northern Echo View Article A NORTH-EAST housing association has been named UK Employer of the Year after a year in which...

Customer calls

Updated on customer calls following Storm Arwen. Due to Storm Arwen's unprecedented severe weather conditions, calls are high this...

Storm Arwen – Emergency Call Update

Due to the damage caused by Storm Arwen, we are seeing an unprecedented increase in emergency calls. Please bear with us, the call queues...

North-East housing association named UK Employer of the Year by Investors In People

The full article can by viewed on the Northern Echo Website by clicking here A NORTH-EAST housing association has been named UK Employer...

Service Disruption

In line with government guidance the majority of services we offer have recommenced with enhanced controls to keep our staff and customers...