Home - North Star Housing Group Ltd

Our Hestia service team are working in partnership with Middlesbrough Council and other support services to give victims and survivors of domestic abuse and sexual violence the chance to be a voice for change.📍 The first meeting is tomorrow (Friday 18th October) - please email survivorpanel@middlesbrough.gov.uk who will forward you more details about the event.Lunch will be provided. Scan the QR code or visit the website for more info about the panel: www.middlesbrough.gov.uk/crime-and-safety/domestic-abuse/survivors-panel/ ... See MoreSee Less

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The benefit system is constantly changing and can be very difficult to navigate. With the ongoing cost of living crisis and changes to Winter Fuel Payments, it has never been more important than now that you are getting all of the financial help you are entitled to 💷Despite these challenges, so far this year our brilliant Welfare Benefits Team have helped 458 households and increased our tenants' income by £488k - an increase of 34% from the same period last year 🏆If you are worried about your finances or need some advice about your benefit entitlement, call us on 03000 11 00 11 or email Welfare.Benefits@northstarhg.co.uk. ... See MoreSee Less

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🌟Paid Opportunity for North Star tenants 🌟Are you:- Keen to improve the experience for North Star tenants?- Someone who can act as a voice for tenants and hold North Star to account on their behalf?- Able to attend meetings and work with others?If the answer is ‘Yes’ then please apply to be part of North Star’s new tenant voice panel! You will be paid for your time and have any travel/childcare expenses covered, and build valuable skills in teamwork, communication, and critical thinking.For more information including how to access the short application form, please visit our website: www.northstarhg.co.uk/get-involved/tenant-voice-panel/ ... See MoreSee Less

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Discover little habits that go a long way in helping you cut down on your energy bills in the coming months.💡🔥⚡Reduce the flow on your combi-boiler - if it is set to 80°c, change it to 60°c.⚡If you have a separate hot water cylinder, turn its thermostat down to 60°c to avoid wasting very hot water when turning on the tap.⚡Turn appliances off at the wall to avoid wasting electricity.⚡Close curtains and blinds at night to keep hot air in the home.⚡Eliminate draughts under doors by using draught excluders or towels.Find more help with keeping bills low: www.northstarhg.co.uk/advice-and-support/cost-of-living-help/?utm_source=facebook&utm_medium=soci... ... See MoreSee Less

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This week has been National Customer Service Week - a week that celebrates the vital role of customer service professionals 📞💻Our Customer Service team has tackled the switch-over to a brand-new system this week - no easy task! However, armed with smiles and plenty of snacks, they supported each other throughout and still delivered brilliant service. On Monday and Wednesday, our CEO James Walder dropped in to see how the team were getting on and also had the chance to see what types of queries the team are handling at the moment, witnessing their fabulous rapport-building skills up close.We’re so grateful for this brilliant team, this week and every week, and we know our tenants are, too! 💙#NationalCustomerServiceWeek ... See MoreSee Less

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