Winter Weather Update: Emergency Repairs

As the weather gets colder, we usually see more emergency repairs being reported. Severe weather can also lead to a further increase in demand.

This means our out-of-hours service can get very busy, and you may have to wait longer than usual when calling to report an emergency repair.

We know that waiting can be frustrating, and we thank you for your patience while the team works to help everyone who needs it.

To avoid waiting on the phone, you can email the out-of-hours service to report an emergency repair at emergencyrepairs@orbisprotect.com.

If you would like to use the call back service, please make sure you leave your telephone number so we can get in touch.

Need to contact us about something that isn't an emergency?

If your enquiry is not an emergency, you can use North Star Online to manage your tenancy or contact us without waiting on the phone.

Where possible, please use our online services for non-emergency enquiries. This helps keep our phone lines available for customers who need urgent help.

Thank you for your patience and understanding during the winter months. Please take care and stay safe in severe weather.