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What We've Learned From Complaints - January Update

02 Feb 2026

Learning from complaints, January 2026
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North Star Online (1) (2)

North Star Online - New Features

02 Feb 2026

Improved repair reporting and self-help guides!
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Representatives from Zenith Mechanical Services, Prosper, Tyne Housing, Keelman Homes, North Star Housing, Livin Housing, and Durham Aged Mineworkers’ Homes smiling outside a terraced property

Multi-million pound energy efficiency boost announced for North East social housing residents

19 Jan 2026

86 North Star homes will receive improvement works
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A smiling woman sitting in a wheelchair outside her home, holding a fluffy white dog on her lap and a large mug that reads 'Magnificent Mum.' She is wearing a white dress with green and black spots. Behind her is a white front door with a floral wreath and a garden with colorful potted flowers.

What We've Learned From Complaints - December Update

08 Jan 2026

December's update for complaint themes and trends
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ESG Report 2024/25

08 Jan 2026

We're pleased to share our latest report
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What We've Learned From Complaints - November Update

07 Jan 2026

Every month, we look closely at our complaints
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A woman with long blonde hair sits at a desk in an office, smiling at the camera. She is wearing a patterned black and white blouse and using a computer mouse. A keyboard, monitor, and a blue and white mug are on the desk in front of her. Large windows in the background show a car park and buildings outside

Christmas Opening Hours

23 Dec 2025

Our offices will close at 5pm on 23 December
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North Star Customer Magazine - Winter 2025

18 Dec 2025

Safety advice, Customer Annual Report, and more
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