Important update: Problem with some Direct Debit rent payments

We are aware that some Direct Debits have not been taken from customers’ bank accounts as expected.

This is due to an issue with Allpay, the company that processes Direct Debit payments. We are working to fix the problem as quickly as possible. We have been advised that your bank won’t charge you for the failure of the direct debit.

We believe that everything will be back to normal from the 17th August 2026. You will not need to set up another Direct Debit payment

If your rent payment has not been taken, please don’t worry. We will:

• text you if you have been affected
• call you to arrange payment of any rent that was not collected
• keep you updated while we work to fix the problem

For now, please keep enough money in your bank account to cover your rent payment.

You can also make a payment using the North Star app North Star Online.

Thank you for your patience while we sort this out.