What our tenants say
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"Very helpful and understanding"
Very helpful and kind and makes me happy.
Diane W - Middlesbrough
"Amazing and Listens"
Di is amazing, she listens and understands what’s going on.
Norina - Thornaby
"Speedy Resolution"
Sorted my query out, pleasant to speak to.
Jasper - Darlington
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Tenant Satisfaction Highlights
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85.3%
Satisfaction with overall service (TSM-TP01)
71
New homes in local neighbourhoods
92.7%
Call Handling Satisfaction
10%
Reduction in complaints
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