North Star named national finalist in prestigious customer service awards

Hot on the heels of achieving our C1 rating – the highest consumer grade awarded by the Regulator of Social Housing – North Star Housing Group has now been named a finalist for a major national award. 

We are delighted to have been named a finalist for the Customer Focus Award - SME category at the 2027 Institute of Customer Service’s UK Customer Satisfaction Awards. 

The awards recognise organisations that demonstrate an outstanding commitment to customer service. The Institute of Customer Service is the UK’s independent professional body for customer experience, with members including major organisations such as NatWest, Network Rail, Sky and Octopus Energy. 

We want North Star to be known for its dedication to customer service. For us, that means listening to what customers tell us, acting on their feedback and, importantly, showing them what has changed as a result. 

Carole Richardson, Executive Director of Customers, said: 

"Reaching the final of this award is significant national recognition for North Star’s work with customers. More importantly, it’s welcome recognition of the work we have all done across the organisation to listen to customers and use their feedback to improve services. 

"Thank you to our customers who tell us where we can do better, and to everyone working at North Star for their hard work and commitment to delivering great service and turning customer feedback into better services." 

The winners will be announced at the awards ceremony in March 2027. 

Watch the video below to find out more about our work to put customers at the heart of what we do: