Important notice for direct debit customers
Direct Debit customers: Important information about a letter from AllPay
If you pay your rent by Direct Debit, you will shortly receive a letter from AllPay about your Direct Debit collection.
We want to reassure you that this letter is genuine and has been sent on behalf of North Star Housing Group.
What's changing?
We've made some improvements to the way our Direct Debit collections are managed. As a result, AllPay will now collect Direct Debit payments on our behalf.
This change is purely administrative and will not affect the service you receive.
Do I need to do anything?
No. You don't need to take any action.
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Your Direct Debit will continue as normal.
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You do not need to set up a new Direct Debit.
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Your existing instruction will automatically transfer to the new arrangement.
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You will continue to be protected by the Direct Debit Guarantee.
During the changeover, you may temporarily see:
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Two Direct Debits listed on your online banking, or
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A final payment under the old details, followed by your first payment under the new details.
This is expected and doesn't mean you'll be charged twice.
If you have any questions, please contact us on 03000 110011.
Thank you for continuing to pay by Direct Debit.
