Global Microsoft Outage (13/11/2026)

A global Microsoft outage is affecting some of our systems today, Friday 13th November.

What this means for you

Email: We may be slower than usual to reply to emails, and some emails may be delayed. If your query is urgent, please call us on 03000 11 00 11.
Repairs: We can still process these as expected.
Calls: Our telephone lines remain open from 9am – 5pm.

Please continue to use North Star Online or email us as normal with any non-urgent enquiries. 

If you emailed us in the last few days and haven’t had a reply, please don’t worry. We’ll catch up as soon as our systems are back, and you’re welcome to call us in the meantime.

We’re sorry for any inconvenience and we’ll update this page when things are back to normal.