Documents

Here you can find all of the documents from across our website. This includes reports, policies, advice leaflets, and handbooks.

Please note: The Recite Me accessibility tool does not work on downloadable documents or files. If you need any of our documents in a different format - such as large print, audio, or another language - please contact us and we’ll be happy to help.

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Access to Housing Policy

Annual Complaints Performance and Service Improvement Report 2023/24 - Brief Summary

Annual Complaints Performance and Service Improvement Report 2023/24 - Full Report

Complaint Handing Self Assessment 2023/24

This document outlines how we comply with the Housing Ombudsman's Complaint Handling Code and identifies areas for improvement.

Corporate Objectives 2025/26

Every year, we set corporate objectives that help us achieve our Leading and Growing to 2031 vision.

Damp, Mould & Condensation Policy

Domestic Abuse Policy

EDI Policy

Our equality, diversity and inclusion policy.

EDI Report 2023/24

This report is our annual update on equality, diversity and inclusion for the year 2023/24. The data we collect helps to make sure that we understand the diverse needs of customers, deliver equitable and accessible services, and more.

Home Contents Insurance Application Form

Investors in People Report 2024

Leading and Growing to 2026

This is our corporate strategy. It describes what we aim to achieve by the year 2026 as an organisation. Our strategy was created by staff, customers and our Board of directors.

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