Get involved in making things better for North Star customers
Hearing from customers is essential to improving services.
- Sign up to be part of Your Voice
- Receive emails/texts with opportunities to get involved such as meetings, surveys or events
- See change happen as a result of your input
You'll be paid for any meetings you attend, you can join online or in-person, we can arrange transport and cover childcare costs, and you'll ahve the opportunity to be entered into prize draws for completing surveys.
You choose what to take part in – as little or as much as you like. You can also join in with as many of the different groups as you'd like and just because you went to one group's meeting once doesn't mean you have to attend all of them (not including The Tenants' Voice).
Want to get involved?
Click the link below to sign up for Your Voice today!
Or if you’d like to chat with someone first, you can:
Email us at: communities@northstarhg.co.uk
Call us on: 03000 11 00 11 and ask for the Communities Team.
The Tenants’ Voice (TTV)
The Tenants' Voice. They help us stay accountable by looking closely at how we work and making sure customers’ views are at the heart of our decisions. They also work with other groups and speak directly to our Board. This is the only group that is fixed. You must apply to be a part of this group when applications are open. Find out more about
Your Voice groups
Consumer Standards Group
This group works with staff to check we are meeting important customer standards set by our regulator and helps define what good service looks like.
Policy Review Group
Customers in this group help shape our policies from the start, making sure they are easy to understand and based on what matters to customers.
Performance Group
This group looks at our performance — including things like complaints — and gives honest feedback to help us improve.
Customer Communications Group
This group helps shape how we communicate with you. They help make sure we cover important topics in an accessible and inclusive way.
Task & Finish Groups
These groups focus on specific topics or projects. They make sure customer experiences and ideas are used to shape the way we deliver services.
Tenant Events & Consultations
We run events, surveys, and other activities to hear from as many customers as possible and build stronger relationships.
We want our groups to reflect all the different people living in our homes. Everyone is welcome to get involved.
Your Voice groups
Consumer Standards Group
This group works with staff to check we are meeting important customer standards set by our regulator and helps define what good service looks like.
Policy Group
Customers in this group help shape our policies, making sure they are easy to understand and based on what matters to customers.
Performance Group
This group reviews our performance, such as complaints, and provides feedback to help us improve.
Customer Communications Group
This group helps shape how we communicate with you. They help make sure we cover important topics in an accessible and inclusive way.
Task and Finish Groups
These groups are set up for a short period of time to focus on specific topics or projects, for example, complaints or repairs.