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Contact Us

Find out how to get in touch.

Report a Repair
Make a Complaint
Report ASB
Report a Repair
Make a Complaint
Report ASB

Our opening hours are 9.00am to 5.00pm Monday to Friday, excluding bank and public holidays.

There are many ways to get in touch with us. You can:

You can also write to us or visit us in person (by appointment only) at:

North Star
St Mark's Court
Thornaby
Stockton-on-Tees
TS17 6QN

If you live in Teesdale, you can use this address:

North Star
Enterprise House
Harmire Enterprise Park
Barnard Castle
DL12 8XT

Make a general enquiry

You can use this form to make a general enquiry. 

Your Details

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Prefer to Call?

Our opening hours are 9.00am to 5.00pm Monday to Friday, excluding bank and public holidays.

03000 11 00 11

Report a Repair

Let us know when something needs fixing. If it is an emergency repair, please do not email - call us right away.

03000 11 00 11 customer.services@northstarhg.co.uk

Out of Hours Emergency Repairs

We continue to provide an emergency repairs service during the hours that our offices are closed.

03000 11 00 11 emergencyrepairs@orbisprotect.com

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If you need any of our documents in a different format - such as large print, audio, or another language - please contact us and we’ll be happy to help.

Find Us

Head Office

By Appointment Only

North Star, St Marks Court, Thornaby, Stockton-on-Tees, TS17 6QN

Get Directions

Barnard Castle

By Appointment Only

North Star, Enterprise House, Harmire Enterprise Park, Barnard Castle, DL12 8XT

Get Directions
Head Office 39

Complaints

We take complaints very seriously and we will work with you to put things right. Your feedback always helps us improve our services for other customers. Find out how to make a complaint and our process for dealing with complaints.
Make a complaint
A smiling woman wearing a headset sits at a desk in a bright office, working on a computer with two large monitors. She is wearing glasses and a striped shirt, and appears to be in a customer service or support role. A water bottle, two smartphones, and a coffee mug are visible on the desk. The setting looks professional and friendly.

Report Anti-Social Behaviour (ASB)

We know that anti-social behaviour (ASB) can make life hard for people living in our homes. That’s why we work with other organisations to stop it, keep people safe, and support anyone who needs help. Please let us know if you see or are a victim of anti-social behaviour.
Report ASB
A person using tools to repair a shower tap.

Report a Repair

Report a repair in your home or communal area, if you have one.
Report a Repair
A group of women in a bright office meeting room, engaged in discussion around a table with laptops and notebooks. One woman in a beige turtleneck sweater and rainbow lanyard is listening attentively, while another woman with long blonde hair and a striped sweater is smiling. Large windows in the background let in natural light and reveal a view of parked cars and a picnic bench outside.

Compliments

Let us know if we've done something well. This could be when you're happy with a service or if a member of the team has gone above and beyond to help you.
Give a compliment

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Find out how to add North Star as a safe sender to make sure you always receive emails from us in your inbox.
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