Direct Debits - All Pay

We've been made aware of an issue affecting some rent payments collected by Direct Debit.

Following a change to the way Allpay processes Direct Debits, some payments have not been collected from customers' bank accounts as expected.

We're working closely with Allpay to understand the cause of the issue and to resolve it as quickly as possible. We will provide a further update as soon as we have more information.

If you know your Direct Debit has not been collected and you would like to make a payment, you can do so using the North Star app or online via North Star Online.

For details of all the ways you can pay your rent, please visit:https://www.northstarhg.co.uk/north-star-online/

We are currently experiencing a higher than normal volume of calls. If you're unable to get through, please email customer.services@northstarhg.co.uk, and a member of our team will respond as soon as possible.

Thank you for your patience and understanding while we work to resolve this issue.