Anti-Social Behaviour

Anti-social behaviour includes any actions that cause or are likely to cause fear, alarm, or distress. At North Star, we want everyone to feel safe and comfortable in their home and we believe everyone has the right to enjoy their home without disruptions from others.  We know that sometimes, this isn’t the case.

Examples of Anti-Social Behaviour

Anti-social behaviour can include a range of actions, from less serious disturbances to more severe incidents:

• Noise nuisance: Loud music, frequent late-night parties, or constant dog barking
• Threatening behaviour: Verbal abuse, intimidation, or harassment
• Hate crime: Acts motivated by prejudice towards someone’s race, religion, sexuality, or other personal attributes
• Property damage: Graffiti, vandalism, or breaking of shared property
• Drug use: Illegal substance use in shared spaces or common areas

We take all reports of anti-social behaviour seriously and act promptly to resolve issues.

What Isn’t Considered Anti-Social Behaviour?

Not all activities are considered anti-social behaviour. Generally, lifestyle differences, cultural practices, or minor inconveniences do not qualify. These may include:

• DIY work during reasonable hours
• Occasional dog barking
• Young people socialising or children playing
• Lawful parking outside your home
• Cooking smells or normal household noises, such as low-level TV or appliances

How to report anti-social behaviour?

You can report anti-social behaviour by:
• Contacting our Customer Services Team on 03000 11 00 11
• Via our email address asb@northstarhg.co.uk
• Direct to your housing/supported housing officer

If you are threatened with violence or are concerned for the safety of yourself or others, you should call the police immediately on 999 or in a non-emergency on 101.

What can you expect from us?

When you report an incident to us, we will:

• Decide if it is anti-social behaviour and if it is, will then prioritise it dependent on its nature and how it is affecting you.
• Ask you for as much detail as possible to make sure we fully understand the issue and the impact this behaviour is having on you.
• Always ensure your report is treated in confidence.
• Contact you to agree on an action plan and what action we can take.
• Make sure you are kept updated throughout the case and explain if we are unable to share specific details with you.
• Work closely with other agencies including local authorities, police, Community Safety Partnerships (CSPs) and resident groups.
• Classify different types of ASB (e.g., noise, harassment, criminal damage).
• Set timescales for initial responses and follow-up.
• Support victims and witnesses.
• Take legal or enforcement action where appropriate.
   

What are North Star's response times?

What if I am facing repeated instances of anti-social behaviour?

The anti-social behaviour case review (formerly known as “community trigger”) gives victims of persistent anti-social behaviour who have reported it to the council, police, or a housing provider the right to request a multi-agency review of their case. This means that several organisations will get together, review your case, and find the best possible solution, as well as decide if changes are needed to prevent similar issues in the future.

The process is managed by the local council and each sets their own threshold. Usually, an application will be considered if an individual has reported 3 or more separate incidents regarding the same issue in a 6-month period and nothing has been done.

For further information, contact your local council or visit the Government website: Anti-social behaviour case review – GOV.UK