Keeping you safe
Your safety is really important to us. We work hard to make sure your home is a safe and healthy place to live.
We follow clear health and safety rules and have strong systems in place to meet our responsibilities as your landlord.
Every year, we spend over £775,000 making sure gas, electrical, fire, asbestos, and water safety checks are carried out properly.
We use trained, qualified contractors to complete regular checks and servicing, and our Compliance Team works closely with them to make sure everything is done to a high standard and on time.
Emma Speight, our Executive Director of Assets and Growth, is responsible for making sure North Star meets all health and safety requirements.
Fire Safety
We carry out a Fire Risk Assessment every year in all buildings with shared areas. All shared areas have fire alarms and, where needed, emergency lighting. Flats and communal areas also have smoke and heat alarms for extra safety.
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Gas Safety
We carry out a gas safety check every year in all homes with a gas meter or gas supply. This helps keep you and your household safe from gas or carbon monoxide leaks.
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Electrical Testing
We check all electrical wiring before you move in and test it every five years to make sure your home is safe.
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Water Hygiene
We carry out a water hygiene risk assessment every two years, or if the system changes. Bacteria like Legionella can grow in water systems but there are simple things you can do to reduce the risk.
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Asbestos
Asbestos can be dangerous if moved or damaged. You must contact your Housing Officer before you do any DIY in your home.
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Lift servicing
We service lifts within our communal spaces every three months and lifts within a person's home at least every 12 months.
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