Welcome to your North Star Tenancy

Please make sure you have read and understood all of the documents below. If you need the information in another format or language, please get in touch with your housing officer.

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Tenants' Handbook

Information you need to help you settle in to your tenancy. This includes information about your tenancy, North Star services, your rights and responsibilities as a tenant and ours as a landlord, and more.

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A housing officer uses a handheld device to inspect a wall inside a home, while the resident watches closely. They are in a kitchen area with a fridge covered in magnets and children’s toys visible in the background. Let me know if you want a version tailored for accessibility compliance or a shorter version for web use.

Damp, Mould and Condensation Leaflet

Useful information about the different types of dampness that affect homes, how to prevent damp, mould and condensation, and what you should do if you see mould in your home.

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Repairs Handbook

Information about how to report a repair, which repairs you're responsible for and which ones we will fix, and other advice for maintaining a safe, comfortable home.

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Tackling Anti-Social Behaviour (ASB)

Information about ASB including what it is, how to report it, and what we will do to resolve issues and support you.

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Privacy Notice

Find out about the information that we share with the government's Department for Levelling Up, Communities and Housing (DLUHC).

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How to rent

Read the government's checklist for renting in England including questions to consider before renting, legal and practical guidance and more.

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Fire Safety Advice (for homes with communal areas)

Information about keeping your home safe from fires if you have access to a communal area.

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Fire Safety Advice (for homes with no communal area)

Information about keeping your home safe from fires if you do not have a communal area.

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