Your Voice

Your Voice is an easy way for you to help us make things better for tenants.

If you’re a North Star tenant, you can join a group of customers who share their thoughts with us. You can:

• Fill in quick surveys by text or email

• Be invited to join customer meetings

You choose what to take part in – as little or as much as you like.
We’ll pay you for your time and cover any travel costs if you come to a meeting.

Our meetings talk about lots of different things, and they help us improve our services.
We want to hear what matters most to you.

Even a small idea can make a big difference!

When you sign up, we’ll let you know when new chances to get involved come up.

Want to join?

Click the link below to sign up today!
Or if you’d like to chat with someone first, you can:

📧 Email us at: communities@northstarhg.co.uk

📞 Call us on: 03000 11 00 11 and ask for the Communities Team.

We offer lots of easy, flexible ways for customers to have their say and help shape the services we provide. It doesn’t matter where you live, what your background is, or how much time you have — there’s something for everyone.

The Tenants’ Voice (TTV)
This is our main customer group. They help us stay accountable by looking closely at how we work and making sure customers’ views are at the heart of our decisions. They also work with other groups and speak directly to our Board.

Consumer Standards Group
This group works with staff to check we are meeting important customer standards set by our regulator and helps define what good service looks like.

Policy Review Group
Customers in this group help shape our policies from the start, making sure they are easy to understand and based on what matters to customers.

Performance Group
This group looks at our performance — including things like complaints — and gives honest feedback to help us improve.

Customer Communications Group
This group helps shape how we communicate with you. They help make sure we cover important topics in an accessible and inclusive way.

Task & Finish Groups
These groups focus on specific topics or projects. They make sure customer experiences and ideas are used to shape the way we deliver services.

Tenant Events & Consultations
We run events, surveys, and other activities to hear from as many customers as possible and build stronger relationships.

We want our groups to reflect all the different people living in our homes. Everyone is welcome to get involved.

TTV Meeting – Tuesday 18^th November 12pm – 2pm

Customer Communications Group - Monday 24^th November – 1:30pm – 3:30pm

Repairs Task & Finish (Meeting 2) - Wednesday 3rd December 1:30pm – 3:30pm

TTV Meeting – Tuesday 16^th December 12pm – 2pm

Performance Group – Tuesday 13^th January 1:30pm – 3:30pm

Consumer Standards Group – Tuesday 20^th January 10am – 12pm

TTV Meeting – Tuesday 27^th January 12pm – 2pm

TTV Meeting – Tuesday 17^th February 12pm – 2pm

Policy Group – Wednesday 11^th March 1:30pm – 3:30pm

Performance Group – Tuesday 17^th March 1:30pm – 3:30pm

TTV Meeting – Tuesday 31^st March 12pm – 2pm

Consumer Standards Group – Tuesday 7th April – 10am – 12pm

TTV Meeting – Tuesday 21^st April 12pm – 2pm

TTV Meeting – Tuesday 19^th May 12pm – 2pm

Policy Group – Tuesday 9^th June 1:30pm – 3:30pm

Performance Group – Tuesday 16^th June 1:30pm – 3:30pm

TTV Meeting – Tuesday 23^rd June 12pm – 2pm

Consumer Standards Group – 6^th July 10am – 12pm

TTV Meeting – Tuesday 21st July 12pm – 2pm