Quarterly Tenant Satisfaction Measures (TSMs)
We collect and publish tenant satisfaction data every three months so you can
1st April 2025 - 30th June 2025
Our latest performance
84.8%
Overall Satisfaction
84%
Satisfaction with repairs
80%
Satisfaction with time taken to complete most recent repair
84.8%
Satisfaction that their home is well maintained
87.3%
Satisfaction that their home is safe
81.1%
Satisfaction that North Star listens to tenant views and acts upon them
89%
Satisfaction that North Star keeps tenants informed about things that matter to them
89.6%
Proportion of respondents who report that they agree North Star treats them fairly and with respect
61.7%
Satisfaction with North Star’s approach to handling complaints
73.3%
Satisfaction that North Star keeps communal areas clean and well maintained
84.2%
Satisfaction that North Star makes a positive contribution to neighbourhoods
80.1%
Satisfaction with North Star’s approach to handling anti-social behaviour