North Star Online is here!
Reaching us your way is always in reach
We’re excited to announce the launch of North Star Online – our brand-new customer app and web portal that makes it easier than ever to manage your home, anytime, anywhere.
With North Star Online, you can:
- Pay your rent via AllPay
- Check your rent balance
- Log and track repairs
- View your repair history
- Contact us quickly and easily
- Update your personal details
- Report anti-social behaviour
- Receive instant updates via push notifications
Tested by customers, for customers
Before launching, we worked with customers from Your Voice to test and shape the app. Their feedback has helped make sure it works for everyone so whether you’re using your phone, tablet, or computer, you’ll find it simple and accessible.
Getting started
Download the free app from the App Store or Google Play by searching 'North Star Online'. You can also access the web version here.
Visit North Star Online — North Star for information about how to get set up.
You'll need your tenancy reference number to sign up. All customers will be sent this by text or email.
And don’t worry - if you’d still prefer to talk to us, we’re just a phone call away on 03000 11 00 11.
Coming soon
To celebrate the launch, we’ll be running a North Star Online competition later this year. Everyone who registers and uses the app will have a chance to win prizes so keep an eye on your emails, notifications and our social media channels for details!
Why go online?
North Star Online is here to make things easier for you.
Whether you’re waiting for the kettle to boil, stood at the school gates, or on the bus home, you can now manage your home in just a few taps - wherever and whenever it suits you.
