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Our Performance

We aim to be as open and honest about our performance as we can. See how we're doing.

A smiling person sits at a desk in a bright, modern office, working on a desktop computer. They are wearing a black shirt and have long curly hair tied back. The background features a light green wall and large windows letting in natural light. The setting looks welcoming and professional.

Annual Report & Financial Statement

Our audited accounts are available within our annual financial statements.

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A smiling woman wearing a headset sits at a desk in a bright office, working on a computer with two large monitors. She is wearing glasses and a striped shirt, and appears to be in a customer service or support role. A water bottle, two smartphones, and a coffee mug are visible on the desk. The setting looks professional and friendly.

Performance & Satisfaction Report

We aim to provide excellent, timely, cost effective and relevant services across all that we do. See how we’re doing here.

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Four women are working at their desks in a bright, modern office. They are using desktop computers and appear focused and engaged. One woman is wearing a headset, and others are smiling and interacting. Office supplies, mugs, and documents are neatly arranged on the desks. A green sign on one desk displays the words "Creative, Courageous, Connected," reflecting North Star's values.

Social Value Report

‘Social Value’ is the value to our customers and communities in addition to what we do alongside a good quality, safe and secure home.

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A smiling woman sits at a desk in a bright, modern office space, working on a laptop. She is wearing a white blouse with black patterns and has a pair of glasses resting on her head. Papers and folders are neatly stacked beside her, and the office features a clean, open layout with warm wooden accents

Value for Money

‘Value for money’ at North Star means much more than simply reducing costs. We are committed to investing in our communities beyond bricks and mortar.

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Annual Complaints Information

When customers are dissatisfied with our service, they have the option to file a complaint. It is crucial for our business to address these concerns effectively. Here is a summary of the customer complaints from the past year, our performance in resolving them, and the measures we are implementing to enhance our service quality. Annually, we present our performance to the Board and aim to communicate this information transparently with our customers.

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