Our vision, ‘Leading and Growing North Star to 2023’, is the framework we use to keep North Star strong and to meet the challenges of the future.

The five-year vision to 2023 was co-created by the Board, staff and customers. In developing it, the culture of shared leadership that has been developing throughout the business during the last five years has been built on. Time was taken to fully develop a five-year vision that is owned by everyone in the organisation and includes tenant views. This co-created vision has been developed to be ambitious, stretching and deliverable. It requires even more creativity and innovation along with continued investment at many levels.

The main elements of the vision are Growth, Culture, Customers, Partnerships, Profile & Reputation, Resources, Technology & Digitisation and Governance.

The vision: “North Star is a Housing Association of first choice. We are pioneers, working together to transform the lives of people and communities and, in doing so, have a positive influence on society.”