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With cold weather arriving our customer service team is experiencing high call volumes and it may take us longer to answer your call. We apologise for any delays. You can avoid telephone queues by reporting repairs online using My North Star.
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There are various kinds of tenancy agreement, but regardless of what kind of agreement you have, you should know that it’s a legally binding document.
Your tenancy agreement is really important because it sets out your rights and responsibilities as a tenant. So, you should make sure you read and understand it. If you have any queries, you can always get in touch with your Housing Officer who will be able to help, or take a look through your Tenant Handbook, which tells you everything you need to know about living in your home.
Whether you’re a new tenant or have been a tenant for some time, your Tenant Handbook is definitely something you should hang on to. It’s packed full of useful and interesting information, so it’s worth keeping it handy.
It tells you:
You can download a copy of the Tenant Handbook from this page.