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The role of the Regulator
The Regulator of Social Housing regulates registered providers of social housing to promote a viable, efficient and well-governed social housing sector able to deliver homes that meet a range of needs. Registered providers of social housing include not-for-profit organisations such as housing associations and cooperatives, local authorities and for-profit providers.
The Regulator undertakes economic regulation, focusing on governance, financial viability and value for money that maintains lender confidence and protects the taxpayer. It also sets consumer standards and may take action if these standards are breached and there is a significant risk of serious detriment to tenants or potential tenants.
Follow the link for further information on the role of the Regulator.
The objectives of the Regulator
These are set by Parliament:
Consumer standards define the minimum standards that every tenant living in social housing can expect.
Follow the link for further information on the regulatory standards and what this means for tenants.
If you feel that we have failed to meet any of the consumer standards then please contact us by Telephone, e mail or through this website. All contact details are shown in the ‘‘Contact us’’ section