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Managing My Tenancy

Here you can find information about how to live safely and independently in your home and access support when you need it.

A row of terraced houses with light brick, black door and a lawn in front of the door.

External Areas

Find out which parts of the outside of your property you are responsible for and how to look after them.
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Insurance

We make it easy for you to insure your belongings under a special household contents insurance scheme.
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A smiling woman sitting in a wheelchair outside her home, holding a fluffy white dog on her lap and a large mug that reads 'Magnificent Mum.' She is wearing a white dress with green and black spots. Behind her is a white front door with a floral wreath and a garden with colorful potted flowers.

Pets

North Star is positive about residents keeping pets for the variety of benefits they can bring. If you are thinking about getting a pet, the first thing to do us let us know.
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A green front door with two steps leading up to it, a hand rail for assistance and a flowery wreath.

Aids and Adaptations

Let us know if you would find any alterations to your home useful in helping you live more independently. This might include an item of equipment, or an alteration made to your home, to assist you or a member living in your home to live independently
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A newly built one storey home with red bricks, dark grey wooden panelling and a dark grey tiled roof.

Ending My Tenancy

Everything you need to know if it's time to move on from your home with us.
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Red brick terraced houses with white windows and doors and a small front garden.

Tenancy Fraud

Tenancy fraud is when someone lives in a home they shouldn't be in. It is a big issue and it denies homes to families who need them.
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Anti-Social Behaviour

We want everyone to feel safe and comfortable in their home and we believe everyone has the right to enjoy their home without disruptions from others.
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Hate Crime

We do not stand for hate crime at North Star. Reporting hate crime is important, as it helps you get the support you may need and may also help prevent these incidents from happening to someone else.
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