Customer Service Update

With cold weather arriving our customer service team is experiencing high call volumes and it may take us longer to answer your call. We apologise for any delays. You can avoid telephone queues by reporting repairs online using My North Star.

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We continue to provide an emergency repairs service during the hours that our offices are closed. The best way to access this service is to dial 03000 11 00 11 and follow the voice prompts. There is a facility for a call back if you don’t wish to hold. An email can also be sent to: emergencyrepairs@orbisprotect.com

If your repair isn’t an emergency, please use the online form to report it.

 

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