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Universal Credit is a single monthly payment which is gradually replacing six income related benefits and tax credits for new claimants.
Universal credit will eventually replace the following benefits:
What’s different about Universal Credit?
You need to be on line – you must make your claim on line and check payments and updates online
You will get one single monthly payment
You need to have an account to receive your money – bank, building society, post office or credit union account.
You will be responsible for paying your rent to North Star directly. Your universal credit payment will include help towards housing costs. You need to arrange payments directly to us.
If you want to talk to us about universal credit or have any concerns please contact our welfare benefit officers to make an appointment via “My North Star” or contact our customer services team on 03000 11 00 11.
If you need help setting up your online account take a look at the useful video.
Making a new claim for Universal Credit
Check you have everything you need to apply
Before you apply for Universal Credit, you’ll need to gather some Information together. This will help make sure you only have to do the application once, and help you to get Universal Credit as quickly as possible if you’re eligible.
Don’t start your application until you have all of the following details for you and your partner with you:
You’ll need evidence for all these details for when you go to your interview, so you’ll need to gather all the documents together, e.g. landlord agreement (or a letter from them with your rent amount on it), payslips, bank statements etc. details of any other benefits you’re getting, i.e. what benefit and how much you get.