North Star can assist you with your daily living in your home through our Aids & Adaptation Service. This might include an item of equipment, or an alteration made to your home, to assist you or a member living in your home to live independently. The changes are designed to make it safer and easier for you to carry out your daily life.

If this sounds useful, speak to your Housing Officer first, as sometimes moving to an alternative property in your own area might be your preference or best solution. Alternatively, you can also contact us by calling 03000 11 00 11 or via email: customer.services@northstarhg.co.uk.

There are two categories of alterations we can help you with:

Aid or minor adaptation: 

• Grab rails (internal or external)
• Steps
• Lever taps
• Small removable ramps
• Sensory Items (flashing & amplified doorbell etc.)

Major adaptation:

• Hoists
• Larger ramps
• Stairlifts
• Level access showers
• Garden path handrails for support

How North Star can assist with Aids & Adaptations?

Minor adaptation requests can be made by calling 03000 11 00 11 or via email at adaptations@northstarhg.co.uk. These are free of charge to you and are often simple to arrange.

Major adaptation referrals are usually carried out by your local authority (council), as an Occupational Therapist will need to carry out an assessment of your needs so that they can recommend the correct works. Contact us first so we can help you with this process.

North Star, as your landlord, will be involved as well but the works will normally be carried out by the local authority via a Disabled Facilities Grant (DFG) process.

A financial assessment maybe required by the local authority to see if any contribution is required by yourself, but often it isn’t.

Your ability to continue to enjoy your home is important to us and so we don’t want you to struggle. Please talk to us if you think you might benefit from our Aids and Adaptations Service so that we can work out solutions together.