Aids and Adaptations
North Star can assist you with daily living in your home through our Aids & Adaptation Service. This might include an item of equipment or an alteration made to your home to assist you or a member living in your home independently. The changes are designed to make it safer and easier to carry out your daily life.
If this sounds useful, speak to your Housing Officer first, as sometimes moving to an alternative property in your area might be your preference or best solution. Alternatively, you can contact us by calling 03000 11 00 11 or via email: customer.services@northstarhg.co.uk.
There are two categories of alterations we can help you with:
Aid or minor adaptation:
- Grab rails (internal or external)
- Steps
- Lever taps
- Small removable ramps
- Sensory Items (flashing & amplified doorbell etc.)
Major adaptation:
- Hoists
- Larger ramps
- Stairlifts
- Level access showers
- Garden path handrails for support
How can North Star assist with Aids & Adaptations?
Minor adaptation requests can be made by calling 03000 11 00 11 or via email at adaptations@northstarhg.co.uk. These are free of charge to you and are often simple to arrange.
Major adaptation referrals are usually carried out by your local authority (council), as an occupational therapist will need to assess your needs to recommend the correct work. Contact us first so we can help you with this process.
North Star, as your landlord, will be involved as well, but the local authority will normally carry out the works via a Disabled Facilities Grant (DFG) process.
The local authority may require a financial assessment to see if you require any contribution, but often it isn’t.
Your ability to continue enjoying your home is important to us, so we don’t want you to struggle. Please let us know if you think you might benefit from our Aids and Adaptations Service so we can work out solutions together.