In March 2019, North Star signed up as early adopters of the National Housing Federation’s Together with Tenants four point plan.

We consulted with 108 tenants and worked with with staff, board and representatives from Tenants’ Voice Scrutiny Panel (TVSP), North Star Link and Tenant Advisors to co-create these promises.

The promises are designed to ensure our tenants can hold us to account on what is most important for them.

They are:

1. We will build open and honest relationships that respect your individuality and make sure you have access to the information that matters to you.

2. We will work with you to improve what we do and make sure we keep improving. We will tell you how we are performing and make it easy for you to tell us if it’s good enough.

3. We will provide you with a safe home that is in good repair and that you can be proud of. If we don’t, we will make it easy for you to tell us and make sure you understand how we will make it right.

If you would like to talk to us about these promises and how you think we are performing against them, please contact us on communities@northstarhg.co.uk or 01642 796 217