The Tenants' Voice (TTV)

The Tenants’ Voice (TTV) is a key group of North Star customers who help us improve our services. They’ve been meeting since December and have had specialist training to help them understand how best to speak up for other tenants.

The group is a mix of people from different places, backgrounds, and ages so all of our communities are represented.

They’ve had training from Claire Blacka at Tentacles Consultancy and have started working closely with the two North Star Board members who focus on Customer Engagement. 

TTV sits at the heart of the other involvement groups; every member is also part of at least one other group. This helps everyone share ideas and allows two-way feedback.

TTV will look at different issues, share what they find, make suggestions, and check that changes are made. They will report back to Board what is working and what still needs to change.

Following an internal election, we’re delighted to announce Paula Rogers as the group’s first Chair, with James Cosslett serving as Vice Chair.