Quarterly Tenant Satisfaction Measures (TSMs)
We collect and publish tenant satisfaction data every quarter so you can see how we're doing.
1st April 2025 - 30th June 2025
Our latest performance
85.20%
Overall Satisfaction
80.90%
Satisfaction with repairs
75.90%
Satisfaction with time taken to complete most recent repair
85.70%
Satisfaction that their home is well maintained
85.30%
Satisfaction that their home is safe
78.90%
Satisfaction that North Star listens to tenant views and acts upon them
86.60%
Satisfaction that North Star keeps tenants informed about things that matter to them
89.70%
Proportion of respondents who report that they agree North Star treats them fairly and with respect
58.60%
Satisfaction with North Star’s approach to handling complaints
76.2%
Satisfaction that North Star keeps communal areas clean and well maintained
84.2%
Satisfaction that North Star makes a positive contribution to neighbourhoods
81.3%
Satisfaction with North Star’s approach to handling anti-social behaviour