Quarterly Tenant Satisfaction Measures

We collect and publish tenant satisfaction data every quarter so you can see how we're doing. See how we did in the first three months of 2025

Our latest performance

86.4%

Overall Satisfaction

79.6%

Satisfaction with repairs

77.3%

Satisfaction with time taken to complete most recent repair

85%

Satisfaction that their home is well maintained

89.3%

Satisfaction that their home is safe

79.4%

Satisfaction that North Star listens to tenant views and acts upon them

83.6%

Satisfaction that North Star keeps tenants informed about things that matter to them

89.2%

Proportion of respondents who report that they agree North Star treats them fairly and with respect

56.2%

Satisfaction with North Star’s approach to handling complaints

81.4%

Satisfaction that North Star keeps communal areas clean and well maintained

79.5%

Satisfaction that North Star makes a positive contribution to neighbourhoods

78.8%

Satisfaction with North Star’s approach to handling anti-social behaviour