Important information about COVID-19 please click here to find out more.
North Star welcomes residents of Darlington Housing Association - Find out more
The health and safety of our tenants, staff, suppliers and communities is our top priority. With the national response to the outbreak changing daily, we’re working hard to make sure we’re well prepared to deal with the latest developments.
Our offices may be closed, but our phone lines remain open. If you have any concerns regarding how Coronavirus may affect you, please contact us on 03000 11 00 11
Frequently Asked Questions
We have put together some FAQs for customers (updated August 2020) to provide clarity on our services. These can be viewed by clicking here.
Domestic Abuse
For help, guidance and assistance regarding Domestic Abuse click here
Repairs
For details on our approach to repairs please click here
Gas Servicing
For details on our approach to continued gas servicing please click here
Financial Support
For top tips from our Welfare Benefits Team, in regards to managing finances during COVID-19 click here
Moving Home
Updated August 2020 – The government has recently announced changes to allow for people to move home provided that social distancing guidelines are followed. If you are trying to find a new home, contact your housing officer who will be able to assist. Alternatively call 03000 11 00 11.
Government Advice
We appreciate that there is lots of information and advice available, we have provided links to Government advice on areas which we know are of greatest concern to our customers.
Staying at Home Advice – click here
What to do if you cannot work – click here
What to do if you’re already getting benefits – click here
Free school meals during Coronavirus – click here
Your gas and electric supply – click here
