Customer Service Update
With cold weather arriving our customer service team is experiencing high call volumes and it may take us longer to answer your call. We apologise for any delays. You can avoid telephone queues by reporting repairs online using My North Star.
North Star welcomes residents of Darlington Housing Association - Find out more
The health and safety of our tenants, staff, and contractors is our top priority. With the national response to the pandemic changing as restrictions ease, we continue to follow best practices and are taking all the necessary precautions.
We will keep you updated if anything changes. Your support and understanding is appreciated to help us deal with the challenges of the pandemic.
Frequently Asked Questions
We have put together some FAQs for customers to provide clarity on our services.
You can continue to report repairs to North Star however you may need to wait longer than usual for an appointment as like many other organisations we are seeing staff and material shortages. We appreciate this is very frustrating for our customers and your support and patience is appreciated to help us deal with the challenges of the pandemic. We will keep you updated.