Important information about COVID-19 please click here to find out more.

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Coronavirus Updates:

The health and safety of our tenants, staff, suppliers and communities is our top priority. With the national response to the outbreak changing daily, we’re working hard to make sure we’re well prepared to deal with the latest developments.

Our offices may be closed, but our phone lines remain open. If you have any concerns regarding how Coronavirus may affect you, please contact us on 03000 11 00 11

Frequently Asked Questions

We have put together some FAQs for customers (updated August 2020) to provide clarity on our services. These can be viewed by clicking here.

Domestic Abuse

For help, guidance and assistance regarding Domestic Abuse click here


For details on our approach to repairs please click here

Gas Servicing

For details on our approach to continued gas servicing please click here

Financial Support

For top tips from our Welfare Benefits Team, in regards to managing finances during COVID-19 click here 

Moving Home

Updated August 2020 – The government has recently announced changes to allow for people to move home provided that social distancing guidelines are followed. If you are trying to find a new home, contact your housing officer who will be able to assist. Alternatively call 03000 11 00 11.

Government Advice

We appreciate that there is lots of information and advice available, we have provided links to Government advice on areas which we know are of greatest concern to our customers.

Staying at Home Advice – click here 

What to do if you cannot work – click here

What to do if you’re already getting benefits – click here

Free school meals during Coronavirus  – click here

Your gas and electric supply – click here 




North Star  @NorthStarHG
At North Star we are passionate and committed to supporting people who find themselves in vulnerable situations whi…