We’re working to improve the repairs service
Lately, some customers have told us they’re not happy with the repairs service.
We know we need to do better – and we’re taking action.
We’ve listened to your feedback and worked with our contractor to make a plan to improve the service. Here’s what we’re focusing on:
- Fixing more repairs at the first time we visit
- Keeping you updated and being clear about next steps
- Giving you more ways to report a repair, including a new app which will be launched later in 2025, a simpler website form as well as continuing to explore other ways
- Making sure all repairs are done to a high standard
We’ll keep you posted as the plan moves forward.
We’d love your help, too
We’re working closely with customers in our Your Voice group to help us stay on track and make sure we do what we say we will. If you’d like to help us improve our services, you can join Your Voice: by clicking here
We check how happy people are with the service by looking at surveys, complaints, and phone calls. So please take a few minutes to fill in the survey if you get one – it really helps us learn and improve.
Want to share your thoughts?
If something hasn’t gone well – or if you’re really pleased – we’d love to hear from you.
If you want to know more about our repairs improvement plan, just get in touch.
We’re working hard to give you the great repairs service you deserve.
