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North Star welcomes residents of Darlington Housing Association - Find out more

No one should have to choose between eating or heating their home.

Home Energy Advice Team (HEAT)

HEAT flyer

The Wise Group’s Home Energy Advice Team offers free advice and support for households struggling with energy costs. They offer a helping hand to:

  • Develop skills and confidence to manage your home energy
  • Pay your bill
  • Deal with accumulated/unexpected fuel debt
  • Address complex, historic billing issues
  • Access the right and affordable home energy systems

Get in touch with HEAT today to learn more:
Email HEAT@thewisegroup.co.uk
Call for free on 0800 092 9002 (lines open Monday to Friday 9am to 5pm)

There is further information in the leaflet linked below:

Are you receiving all of the financial help you are entitled to?

Our Welfare Benefits team are also on hand to help you navigate the benefit system, access financial help you maybe weren’t aware you were entitled to, and point you in the direction of useful organisations when you need a helping hand.

In 2023/24, the team helped North Star customers gain an extra £757k in benefits they may not have otherwise received.

You can contact our Welfare Benefits Team through our Customer Services Team on 03000 11 00 11 or email them at Welfare.benefits@northstarhg.co.uk.