Performance in June 2026
Percentage of money lost due to rent arrears (general needs): 2.86%
Target met - Our target is 2.9%.
Percentage of customers satisfied with call handling: 100%
Target met - Our target is 93%.
About this data
After every call to our Customer Service Team, we send a quick text message asking how satisfied customers were with the help they received.
Responses are scored on a scale of 1 to 5, and customers can also leave comments to share more about their experience.
This information is collected separately from our Tenant Satisfaction Measures (TSMs) and helps us understand how well we’re meeting customer needs in real time.
Percentage of customers satisfied with the repair service: 91.5%
Target met - Our target is 85%.
About this data
After every repair, we send a quick text message asking customers how satisfied they were with the work.
Responses are scored on a scale of 1 to 5, and customers can also leave comments to share more detail about their experience.
This information is collected separately from our Tenant Satisfaction Measures (TSMs) and gives us real-time insight into how we’re doing.
Percentage of homes with a valid gas safety certificate: 99.73%
Target not met - Our target is 100%
At the end of June, there was one overdue gas safety inspection. This is because we have been unable to gain access to carry out the inspection. We have followed all compliance processes and are progressing through the legal access procedures.
Percentage of money lost due to empty homes: 0.89%
Target not met - Our target is 0.80%
This has improved compared with May 2026, reducing from 0.93% to 0.89%.
Several properties were let during May following major improvement works. These homes had remained empty for longer periods due to the scale of works required. The backlog of major work has now been cleared, and there are currently no long-term empty homes, so we expect performance to keep improving.
Average time to let an empty home (general needs): 19.4 days
Target met - Our target is 24.2 days
Update Frequency
Performance data is updated as soon as the previous month's data has been validated. We aim to ensure the most relevant and up to date information is presented here.
Find out more about how we're doing
Tenant Satisfaction Measures (TSMs)
Tenant Satisfaction Measures (TSMs) are a way of measuring how well landlords are looking after homes and helping their tenants. We publish our quarterly and yearly results.
Annual Reports & Financial Statements
Our Annual Reports and Financial Statements from the last three years are available to view.
Social Value Reports
Find out how we invest in our communities to create places where people can thrive.
Complaints
We share data about the complaints we receive and what we learn from them every month in our blog. Click below to read our latest posts.