We will charge you for repairs:
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if the damage is caused by negligence, misuse or criminal damage by you, anyone in your household or any visitors
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if the damage is accidental
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if you report an emergency response repair but are not at home to allow access
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if you report an emergency response repair but no repair is required
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if unsatisfactory alterations are carried out on the property
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if you report a day to day repair and fail to give access on two consecutive appointments
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if work has been carried out that requires attention or removal but you did not ask us for permission to do the work
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where forced entry is required to carry out statutory works such as a gas service
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where a door is damaged following a forced entry, for example, by the police or a bailiff
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if you have lost your keys and access is required
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if the cost of redecoration or repair of a property is unreasonable following the end of the tenancy
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if the property is left dirty when you move out
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if we need to remove any household items, including rubbish left in the garden/loft after you have moved out
We will always tell you about any charge before we carry out the work and try to give you a rough estimate of the cost.
For emergency repairs, you will receive the bill after completion. For other types of work, we may ask for payment before the work is undertaken.
Why does North Star have a recharge policy?
We want to ensure that we are clear and consistent with you about what repairs we are responsible for and what repairs you, as a tenant, are responsible for.
The repairs and maintenance service provided is funded from the rents paid by all our tenants. To be fair and consistent to all, we will recharge those individuals who neglect their homes or cause wilful damage. It is also possible that if you exaggerate the priority of your repair, the extra cost incurred with the work could be passed back to you.